Privacy Policy
Spiral Flow Co.
ABN: 24258526088
Effective date: 20-09-26
Last updated: 20-09-26
1. Who we are
This Privacy Policy applies to Spiral Flow Co, based in Hervey Bay, Australia.
We operate an online store selling ropes and related products for rope flow at www.spiralflow.com.au.
You can contact us about privacy matters at:
Email: admin@spiralflow.com.au
Postal address: Kawungan, Hervey Bay - Contact for further details.
2. What personal information we collect
We may collect the following kinds of personal information:
- Identity and contact details (name, email address, phone number, shipping and billing addresses).
- Order and transaction details (products ordered, payment method type, order history).
- Technical and usage data (IP address, browser type, device information, pages visited, referring website).
- Marketing preferences (if you subscribe to our newsletter or communications).
- Any other information you voluntarily provide (e.g., via contact forms or customer service).
We do not intentionally collect sensitive information (such as health, racial or ethnic origin, or biometric data) unless you provide it voluntarily and it is reasonably necessary.
3. How we collect personal information
We collect personal information:
- Directly from you when you place an order, create an account, subscribe to marketing, contact us, or otherwise interact with our website.
- Automatically through cookies, analytics tools, and similar technologies when you browse our website.
- From third-party service providers that help us operate the store (e.g., payment processors, shipping carriers).
4. Why we collect, use and disclose personal information
We collect, hold, use and disclose personal information for purposes including:
- Processing and fulfilling your orders (including payment, shipping and customer service).
- Communicating with you about your orders, returns, or enquiries.
- Improving our website, products and customer experience (including analytics).
- Sending marketing communications where you have consented or where permitted by law (you can opt out at any time).
- Preventing fraud, ensuring security, and complying with legal obligations.
- Any other purpose you consent to or that is reasonably expected in the context of our business.
We only collect personal information that is reasonably necessary for our functions and activities.
5. Who we share personal information with
We may disclose personal information to:
- Payment processors (e.g., Stripe, PayPal or similar) to process transactions.
- Shipping and logistics providers to deliver your orders.
- Website platform and technology providers (e.g., Shopify or equivalent hosting/e-commerce platform).
- Analytics and marketing tools (e.g., Google Analytics) where used.
- Professional advisers, insurers or government authorities where required by law or to protect our rights.
- Any other third party with your consent or as otherwise permitted by law.
We take reasonable steps to ensure these parties handle personal information appropriately.
6. Overseas disclosure of personal information
Some of our service providers (for example, cloud platforms, payment processors or analytics tools) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure the overseas recipient does not breach the Australian Privacy Principles in relation to the information (or rely on other available exceptions under the Privacy Act).
7. How we hold and secure personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes using secure hosting, encryption where appropriate, access controls, and regular review of our practices.
We retain personal information only for as long as needed for the purposes set out in this policy or as required by law. When no longer required, we take reasonable steps to destroy or de-identify it.
8. Access to and correction of personal information
You may request access to the personal information we hold about you, or request that we correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, contact us using the details in section 1. We will respond within a reasonable time and may need to verify your identity. In some cases we may refuse access or correction where permitted by law, and if so we will explain why.
9. Complaints
If you have a concern about how we have handled your personal information, please contact us first using the details above so we can try to resolve it.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: oaic.gov.au
Phone: 1300 363 992
10. Cookies and similar technologies
Our website uses cookies and similar technologies to enable core functions (e.g., shopping cart), understand how visitors use the site, and (where applicable) support marketing.
You can usually manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality. More detail about the specific cookies we use can be provided on request or may be listed in a separate Cookie Notice if we maintain one.
11. Direct marketing
Where we use your personal information for direct marketing (e.g., newsletters or promotional emails), we will only do so in accordance with applicable law, including the Spam Act 2003 (Cth). You can opt out at any time by using the unsubscribe link in our emails or by contacting us.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last updated” date. We encourage you to review it periodically.
13. Contact us
If you have any questions about this Privacy Policy or our handling of personal information, please contact us at the email address listed in section 1.