Shipping
Where do you ship?
[List the countries or regions you ship to.]
How much does shipping cost?
[Add your shipping rates, free-shipping threshold, or delivery options.]
How long does delivery take?
[Add your order processing time and estimated delivery windows.]
How can I track my order?
[Explain when tracking details are sent and where customers can find them.]
What happens if my order is delayed or lost?
[Explain how customers should contact you and how you handle delayed, lost, or missing parcels.]
Returns and exchanges
What is your returns policy?
[Add your return window and the conditions items must meet.]
How do I request a return or exchange?
[Add the steps customers should follow and the support details they should use.]
Are return shipping costs covered?
[Explain who pays return shipping and whether any fees apply.]
When will I receive my refund?
[Add your inspection and refund processing timeframe.]
What if my order arrives damaged or incorrect?
[Explain how customers should contact you and what information or photos they should provide.]
If you have any questions about shipping or returns, contact us at [your support email address].